*This document is an automated translation. In case of any legal disputes or discrepancies, the original Estonian version shall prevail.
This User Agreement governs the relationship between the user (hereinafter referred to as the User) on one side and Okidoki OÜ on the other side (hereinafter collectively referred to as the Parties) within the online environment of okidoki (hereinafter referred to as okidoki).
By registering and using the okidoki online platform, the User confirms that:
● They are at least 7 years old;
● They have obtained all necessary legal consents required by applicable laws for using okidoki;
● They have carefully read, understood, and agree to comply with the terms of this agreement;
● They have carefully read, understood, and agree to comply with the additional terms of okidoki.
1. Definitions
1.1. okidoki online Platform – A virtual environment located on the website www.okidoki.ee (including other websites belonging to the okidoki network), subpages, and pages on social networks, owned by Okidoki OÜ, operating at Vesivärava 50-407, 10152 Tallinn, with registration code 11511100 and email address [email protected].
1.2. User – A natural or legal person registered on the okidoki online platform (including other websites within the Okidoki OÜ network). For minor users, it is assumed that they have obtained parental or guardian consent to create an account and use the services of the okidoki online platform.
1.3. Account – A virtual account of a natural or legal person on the okidoki online platform.
1.4. Service – A service provided by Okidoki OÜ to the User, which consists of creating an account (okidoki account), enabling them to use the okidoki online platform, including publishing advertisements for the sale of goods and services, browsing published advertisements, and using other services offered on the okidoki online platform.
1.5. Deposit – A secure payment method offered by the okidoki online platform, allowing the User to conduct purchase-sale transactions with other Users. The deposit system enables the buyer to hold the purchase amount in the Deposit until the transaction is fully confirmed. Funds are released to the seller upon the successful completion of the transaction, including delivery of the goods and confirmation from the buyer. The deposit system can only be used for the purchase and sale of specific types of goods, as determined on the okidoki online platform. The use of the Deposit by the seller is a paid service according to the price list provided by Okidoki. Funds are transferred to the Deposit through payment methods offered by the system, which are displayed to the User during the purchase process. To use the Deposit, the User must be at least 13 years old.
1.6. Price List – An integral part of this document, specifying the prices (fees) for the services provided by Okidoki OÜ.
1.7. Business Day – A calendar day (Monday to Friday from 9:00 AM to 5:00 PM) that is not a weekend, public holiday, or national holiday.
1.8. User Agreement – This document, which governs the relationship between Okidoki OÜ and the User and establishes the rights and obligations of the Parties. The User Agreement includes the Additional Terms, conditions, and other supporting materials available on the okidoki online platform.
1.9. Additional Terms – The following additional terms form an integral part of this documents:
· Posting and Editing Advertisements
1.10. Applicable Law – The laws in force in Estonia.
2. Okidoki OÜ Responsibilities, Rights, and Obligations
2.1. Okidoki OÜ is not responsible for the User or third parties regarding the content, quality, availability, or accuracy of advertisements, services, or products published by the User on the okidoki online platform. Okidoki is not liable for any violations committed by the User against third parties, including violations of intellectual property rights. The Okidoki website will indicate if a provider operates in a business or professional capacity.
2.2. Okidoki OÜ is not responsible for any disputes between Okidoki Users, including out-of-court settlements, legal disputes, lawsuits, and claims.
2.3. Okidoki OÜ is not liable for any damages resulting from the use of the offered Services or the inability to use them.
2.4. Okidoki has the right to charge the User for the use of the Service according to the price list. The User's payments are automatically reflected in the section "Balance – Payment History." To receive an invoice for the company, the User must change the account type (Settings – User Type – Change). After making this change, the company details will be automatically recorded. At the beginning of each month, Okidoki sends invoices to business clients via their designated email. The user type change cannot be reversed. Invoices for Deposit usage are not issued automatically but can be provided upon the User’s written request for certain services according to the price list.
2.5. Okidoki OÜ reserves the right to refuse to publish, deactivate, delete, modify, and/or suspend the User’s service or product advertisements on the okidoki online platform, restrict or terminate the User’s access rights (including closing the account), and prevent the User from re-registering in the following cases:
a) The User violates the User Agreement or obligations arising from it or abuses rights;
b) The User has provided false, misleading, or inaccurate information during registration or while using the okidoki online platform;
c) The User knowingly and intentionally spreads false information on the okidoki online platform, insults other persons in any way, or behaves inappropriately;
d) The User uses the okidoki online platform for illegal purposes, including conducting fraud schemes;
e) The User engages in the offering or sale of prohibited goods or services through the okidoki online platform;
f) The User attempts to disrupt the technical system of the okidoki online platform, compromise its security, or access data without legal authorization;
g) The User's actions damage the reputation or credibility of Okidoki OÜ;
h) Other significant reasons.
2.6. Okidoki OÜ reserves the right to unilaterally modify advertisements, services, and products published on the okidoki online platform and inform Users of such changes within the platform.
2.7. Okidoki OÜ reserves the right to unilaterally change the conditions specified in section 1.9 of this document, which take effect from the publication date indicated in the terms on the okidoki online platform. The current version and the date of the last modification can be found on the platform.
2.8. Okidoki OÜ reserves the right to temporarily or permanently restrict or block User access if Users cause damage to the okidoki platform, create potential legal issues, violate laws, intellectual property rights, or other agreements (including violations listed in section 9.1). Additionally, Okidoki may demand contractual penalties, compensation (for lost revenue and costs associated with business disruption), and other fees stipulated in this User Agreement and on the okidoki online platform.
2.9. Okidoki OÜ reserves the right to modify security measures as needed, especially in cases of heightened security risks. The goal of Okidoki OÜ is to ensure a secure environment for all buyers and sellers and to minimize fraudulent activities.
2.10. Okidoki OÜ reserves the right to unilaterally modify any information and content on the okidoki online platform.
2.11. Okidoki OÜ is obligated to provide services unless doing so violates this User Agreement. Okidoki OÜ is not required to provide services if doing so would damage its reputation among other Users, be economically unviable, or be impossible due to force majeure, technical reasons, or other circumstances that harm the interests of other Users.
2.12. The content, services, or functions offered on or through the okidoki online platform are provided on an "as is" and "as available" basis, without any explicit or implied warranties. Okidoki disclaims all warranties to the extent permitted by applicable law.
2.13. Okidoki does not guarantee that the okidoki online platform will operate seamlessly with the User's hardware or software, be continuously available, work at a specific time, function without interruptions, be secure or error-free, meet the User’s expectations, or be protected from viruses, disruptions, hacking, or other security risks.
2.14. Okidoki OÜ is not responsible for any software bugs, viruses, Trojan horses, or other harmful codes that may be transmitted through the okidoki online platform, its services, or by third parties. Okidoki provides relevant security information on its website regarding security measures in place.
2.15. Okidoki OÜ is liable only for breaches of its obligations caused by gross negligence, resulting in direct financial damage to the User. Other damages, including lost profits, are not subject to compensation. Okidoki OÜ is not liable if the breach is caused by a service provider or another third party used by Okidoki OÜ.
2.16. Okidoki OÜ reserves the right not to respond to User inquiries, requests, or applications if they contradict this User Agreement, additional conditions, or applicable legal acts. For security reasons, Okidoki OÜ may also choose not to respond to inquiries that raise suspicions of fraudulent activity.
2.17. Okidoki OÜ is not responsible for fulfilling the obligations of either the User-buyer or the User-seller, including but not limited to the quality, quantity, description, transport, accuracy of delivery, price, advertisement, or any contractual terms related to the sale or purchase of goods. All obligations related to sales or purchases are entirely the responsibility of the Users. Okidoki OÜ acts solely as a platform that enables Users to conduct transactions and does not intervene in transaction execution or terms. Users acknowledge and accept that Okidoki OÜ is not responsible for disputes, damages, or claims arising from agreements between transaction parties or their non-fulfillment.
3. User Responsibilities, Rights, and Obligations
3.1. The User is solely responsible for ensuring that all personal and contact details provided during account registration and while using the website are accurate and up to date. The User must promptly update this information if it changes.
3.2. The User is allowed to register and use only one account on the okidoki online platform.
3.3. The User has the right to purchase services or products published on the okidoki online platform by other Users.
3.4. The User is obligated to behave in accordance with the User Agreement, good practices, and applicable Estonian laws while using the okidoki online platform.
3.5. The User is solely responsible for the content of advertisements published on the okidoki online platform, the quality, availability, and accuracy of the services and products offered. The User must provide only truthful information, including accurate details about items (such as their actual condition), and ensure that all data entered on the website (including item descriptions, photos, electronic data, files, programs, emails, etc.) is correct and corresponds to reality.
3.6. The User must use the okidoki online platform in compliance with the User Agreement.
3.7. The User is required to provide only accurate personal information on the okidoki online platform.
3.8. The User is responsible for ensuring that the content of advertisements, including photos, does not infringe on the intellectual property or copyright of third parties.
3.9. The User must promptly report any issues related to the use of the okidoki online platform to Okidoki OÜ.
3.10. The User must inform Okidoki OÜ of any circumstances that may hinder the proper fulfillment of the User Agreement.
3.11. The User must allow Okidoki to use the audiovisual content of their advertisements, including text, and refrain from any activities that may place excessive load on the okidoki online platform’s infrastructure. The User must not use any automated programs to collect or access information contained on the okidoki online platform, interfere with, damage, or otherwise disrupt its normal operation.
3.12. The User must not create databases or lists of website clients or Users for any purpose.
3.13. The User must conduct all communication related to the okidoki platform through okidoki 's messaging system. The User must not encourage, direct, or facilitate communication outside the okidoki platform via external messaging services, including but not limited to email, social media, or third-party messaging applications.
3.13.1. Any attempt to bypass the okidoki platform’s rules to conduct discussions, negotiations, or transactions outside the platform is strictly prohibited and may result in account suspension, termination, or other measures deemed necessary by the platform.
3.14. The User agrees to indemnify Okidoki OÜ for any costs, damages, claims, and expenses (including legal fees) arising directly or indirectly from the User’s violation of the User Agreement or any applicable legal provisions.
3.15. The User irrevocably and unconditionally confirms, understands, and agrees that:
a) They are a legally competent individual with the right to use the services provided by Okidoki OÜ and to enter into transactions on the okidoki online platform.
b) They understand that contracts for the sale of goods and services, as well as other similar agreements, are concluded between Users, who bear full responsibility for their execution.
c) They acknowledge that entering into sales contracts and similar agreements entails legally binding obligations, and failure to fulfill these obligations will result in liability for breach of contract and any resulting damages.
d) They understand that for all transactions arising from the provision of services, sale of goods and other transactions, the responsibility for payment and declaration of taxes rests with the User (including income tax, value-added tax, and social tax).
e) They acknowledge that if their okidoki online platform password and username fall into the possession of third parties, those parties may assume obligations binding to the User, and the User will be responsible for fulfilling them. Okidoki OÜ is neither obligated nor able to verify the User’s identity beyond the username and password. Therefore, the User agrees to keep their username and password secure and not share them with third parties.
f) They have reviewed and accept the applicable price list, terms, and additional conditions.
g) If the User continues to use the services of Okidoki OÜ or does not explicitly object to the updated or modified User Agreement (including price lists, additional conditions, help information, content, etc.), this will be considered acceptance of and agreement with those updates and changes. If the User disagrees with them or does not understand their content, they must immediately stop using the okidoki online platform.
3.16. The User has the right to rely on legal remedies provided by law in case of non-compliance with the Okidoki OÜ Service User Agreement.
4. Deposit
4.1. Using the Deposit. The Deposit can be used for secure purchase-sale transactions with other Users on the okidoki online platform. When using the Deposit, the seller receives payment for the goods through Okidoki only after the buyer confirms receipt. The User is obligated to use the Deposit in accordance with the User Agreement and the Deposit terms of use available on the okidoki online platform. The Deposit can only be used for specific types of goods, as specified on the okidoki online platform. The use of the Deposit is subject to a fee as indicated in the price list available on the okidoki online platform.
4.2. Depositing funds and cancellations. If the buyer has made a payment to the Deposit and the seller notices a delay in receiving the payment, the seller may cancel the sale or press the cancellation button in the system. If the payment is later received from the bank, it will be directed to the Deposit. Okidoki and the Deposit system are not responsible for the speed at which banks or other payment services process transactions. The User understands and accepts these risks. The buyer also has the right to cancel the Deposit. If the seller or buyer wishes to cancel the Deposit after the payment has been received, a complaint must be submitted with the reason for cancellation.
4.3. Confirmations and automatic payments. If the buyer confirms receipt of the goods or does not confirm receipt within 14 days or does not report any non-conformity, the funds are automatically transferred to the seller.
4.4. Dispute resolution. The buyer may open a dispute in the Deposit section if the goods do not match the description, have not been received, or if there are other disagreements with the seller. If a dispute is opened, the funds will remain in the Deposit until the dispute is resolved.
4.5. Resolving disputes and deadlines. If a dispute is not resolved within 15 calendar days, the funds will automatically be transferred to the seller, provided that both parties actively participated in the dispute resolution process by submitting evidence and responding substantively to the claims. Both parties are required to respond to dispute messages within 2 calendar days. If one party fails to comply with this requirement, Okidoki OÜ reserves the right to make a decision to transfer the funds to the party that fulfilled all the requirements correctly. After that, the seller and buyer must resolve any remaining disputes outside the okidoki platform.
4.6. Breach of sale conditions. If the buyer opens a dispute due to non-compliance of the goods and the seller fails to prove that the goods were in proper condition, and the dispute remains unresolved after 15 calendar days, both parties grant Okidoki OÜ the right to transfer the funds to the seller. In this case, the buyer must prove the non-compliance of the goods in court and claim the funds back from the seller outside the okidoki platform.
4.7. Proof of goods receipt. If the buyer has not received the goods and the seller fails to prove that the goods were delivered, and the dispute remains unresolved after 15 calendar days, Okidoki OÜ reserves the right to transfer the funds to the buyer.
4.8. Responsibility for goods. Okidoki OÜ is not responsible for the seller's goods. The buyer is obligated to take clear video or photo evidence upon receipt of the goods, including the date and time. The buyer must document the condition of the goods upon receipt. The seller must also document how the goods were packed, what was packed, and how they were delivered.
4.9. Submitting complaints related to the Deposit. Complaints about a deposit must be made via the deposit page in the dedicated section of the User account. Complaints submitted by e-mail will not be accepted.
5. Privacy
5.1. The User consents to Okidoki OÜ processing, using, and sending notifications regarding their personal data in accordance with Okidoki OÜ’s privacy notice.
5.2. The User always has the option to opt out of receiving notifications from Okidoki OÜ.
5.3. Okidoki OÜ undertakes not to disclose the User's personal data to third parties, except in cases provided by law.
6. Notifications
6.1. Okidoki OÜ will send personal notifications to the User depending on the content of the message, either to the mailing address, email address, or self-service account provided by the User. Such notifications will be deemed to be received by the User within 24 hours of being sent.
7. Dispute Resolution
7.1. Okidoki OÜ and the User shall resolve disputes in accordance with this User Agreement and the applicable laws of the Republic of Estonia.
7.2. The User has the right to dispute Okidoki OÜ's decisions by sending a written, reasoned complaint along with any relevant evidence to the email address [email protected]. Okidoki OÜ will review the complaint and either uphold, modify, or annul its decision.
7.3. Any disputes between the User and Okidoki OÜ shall be resolved through negotiations between the parties. If the User and Okidoki OÜ are unable to reach an agreement, the User may contact the Consumer Protection and Technical Regulatory Authority (Endla 10a, Tallinn, http://www.ttja.ee) and the Consumer Disputes Committee (Endla 10a, Tallinn 10130, https://ttja.ee/tarbijavaidluste-komisjon). Disputes may also be resolved in Harju County Court. Additionally, all customers have access to the European Union’s Online Dispute Resolution (ODR) platform, which provides an electronic means of resolving disputes with online merchants. The ODR platform is available at http://ec.europa.eu/odr.
8. Interpretation
8.1. The terms of this User Agreement shall be interpreted in conjunction with other provisions of this User Agreement, giving each term a meaning that aligns with the overall intent of the User Agreement. When interpreting the terms, preference shall be given to an interpretation that makes the contractual terms legal and valid. In cases of ambiguity, expressions that may have more than one meaning should be understood in a way that best aligns with the nature and purpose of the terms.
9. Breach of the User Agreement
9.1. A breach of the User Agreement includes:
9.1.1. Copying or reproducing Okidoki's website interface and unique design elements, including visual solutions, graphical elements, and user interface, without the consent of Okidoki OÜ. The User acknowledges, understands, and unconditionally agrees that these elements are unique intellectual property owned by Okidoki OÜ, and unauthorized use is prohibited. Databases and their structure, including the system for listing and classifying advertisements, may be protected by copyright or related rights as a result of intellectual effort, and unauthorized use also constitutes a breach of the User Agreement. Additionally, content created by the platform, including User Agreement, help materials, guidelines, and other texts published by the website administrator, is subject to copyright, and reproduction without permission is strictly prohibited.
9.1.2. Providing incorrect, inaccurate, or misleading information (including personal data and personal details).
9.1.3. Transferring one's account to third parties without prior consent from Okidoki OÜ.
9.1.4. Distributing spam and sending messages to other Users without their consent (including mass messaging).
9.1.5. Advertising third-party services or products through messages.
9.1.6. Distributing computer viruses or other technology that may harm the okidoki online platform or the interests and property of its Users.
9.1.7. Inciting conflicts, using obscene language, and promoting violence.
9.1.8. Registering and using multiple accounts on the okidoki online platform.
9.1.9. Any other activities that damage the reputation of the okidoki online platform in the eyes of other Users, disrupt the proper functioning of the platform (including reducing security and the number of active Users), lower the quality of Okidoki OÜ’s services and revenue, or violate the interests and rights of other Users.
9.2. In case of a breach of the User Agreement, the User is obligated to compensate Okidoki OÜ for lost revenue, costs associated with the disruption of normal business activities, and pay a contractual penalty of 100 EUR. Payment of the penalty does not exempt the User from fulfilling their obligations.
9.3. If multiple accounts (more than one) are registered and used on the okidoki online platform, Okidoki OÜ has the right to demand a contractual penalty of 50 EUR for each advertisement published from such an additional account.
9.4. Payment of the contractual penalty does not exempt the User from fulfilling the obligations stipulated in the User. Okidoki OÜ may demand a contractual penalty regardless of actual damage or the excuse provided for the breach.
10. Other Terms
10.1. If any provision of this User Agreement is found to be inconsistent with applicable laws, the remainder of the User Agreement shall remain valid. In the event that a provision is found to be unlawful, it shall be replaced by Okidoki OÜ with a provision that is in accordance with the law and as close as possible to the original intent.
10.2. The User shall be considered responsible for violations of the User Agreement if the violation was committed by the User’s representative (such as a member of the board, a substitute governing body, or another authorized person), or any person using the User’s account for business activities, including an employee, contractor, agent, or client of the User.
10.3. The User shall be deemed to have been aware of or to have foreseen any circumstance that is relevant to the performance of this User Agreement if the User knew or foresaw, or ought to have known or foreseen such circumstance, or if any person for whom the User is responsible knew or ought to have known or foreseen it.
10.4. The obligations outlined in the User must be fulfilled within the timeframes specified in the User Agreement. If no specific deadline is stated, the obligation must be fulfilled no later than five (5) business days after a corresponding request has been made by either the User or Okidoki OÜ.
10.5. If the okidoki online platform was non-functional due to technical issues, preventing the User from fully or partially using the purchased Okidoki OÜ service, okidoki shall offer the User the option to either extend the unused days or receive a refund for the unused amount, provided that a written request is submitted within 30 days after the okidoki online platform has been restored. The request will be reviewed within 20 business days.
10.6. If the User believes that their account has been unfairly blocked by Okidoki OÜ, they have the right to submit a written request with justification to Okidoki OÜ. The request will be reviewed within 20 business days. If Okidoki OÜ decides in favor of the User, the account blocking will be revoked.
10.7. The validity of this User Agreement shall not be affected by the fact that the parties have not agreed on certain terms that are essential for determining their rights and obligations, as long as it can be assumed that the User Agreement would have been concluded even without an agreement on such a term. In such cases, a reasonable provision shall be applied, taking into account the intent of the parties, the nature and purpose of the User Agreement, and the principle of good faith.
10.8. The parties shall bear responsibility for failure to fulfill or improper fulfillment of their obligations as prescribed by law unless otherwise stated in this User Agreement.
11. Service Pricing and Payment
11.1. Registration is free. Okidoki OÜ reserves the right to change the prices of additional services at any time and unilaterally. The updated prices are available to the User on the okidoki online platform.
11.2. Services can be paid for in multiple ways. The User is responsible for following the payment instructions correctly, and in case of non-compliance, Okidoki OÜ does not guarantee the receipt of the paid amounts. External payment systems may not always function correctly, and in such cases, Okidoki OÜ is not responsible for any losses resulting from the unavailability of the paid amounts. Before making a payment through external payment systems, the User must carefully review their terms and conditions.
11.3. In case of payment issues, the User must immediately contact their payment service provider.
11.4. The refund of unused balances is possible within 30 calendar days from the date of receipt of the payment. The refund will be made using the same payment method the User initially used to pay for Okidoki OÜ services.
If funds are stored on the okidoki platform without being used for more than 30 calendar days, Okidoki has the right to charge a storage fee of 0.1% per day on the balance from the 31st calendar day until the full withdrawal of the funds.
If the balance has been credited more than 12 months before the refund request, the refund request will not be fulfilled, regardless of the balance amount. A refund request may only be submitted for a valid reason, and the User must acknowledge that the balance or any other account on the okidoki platform is not intended for storing financial assets.
11.5. In case of a breach of the User Agreement, Okidoki OÜ reserves the right not to refund unused portions of the payments made by the User.
12. Termination and Expiry of the User Agreement
12.1. This User Agreement is valid indefinitely and automatically terminates upon the blocking of the User's account; however, this does not release the User from fulfilling obligations arising from this User Agreement.
12.2. Okidoki OÜ has the right to terminate the User Agreement exceptionally if there is a reason specified in Section 3 and if, in Okidoki OÜ’s reasonable judgment, the User’s violation prevents the continued use of the okidoki online platform. If possible and the circumstances allow, Okidoki OÜ will provide the User with a deadline to rectify the violation. If the deadline is not met or the violation continues, Okidoki OÜ will terminate the User Agreement exceptionally.
12.3. Okidoki OÜ has the right at any time, without prior notice, to restrict or revoke the User's right to use the okidoki online platform and close the account, as well as terminate the User Agreement if:
a) The User has repeatedly violated the User Agreement.
b) The User does not agree to the new User Agreement or modifications upon their first login to the okidoki online platform after the updated User Agreement and/or conditions have been made available on the platform.
c) The User has provided Okidoki OÜ or other Users with false, misleading, or inaccurate information.
d) The User behaves dishonestly, inappropriately, or unlawfully while using the okidoki online platform.
e) Okidoki OÜ becomes aware of circumstances that raise suspicions that the User’s account login credentials or access tools have been compromised and are in the possession of a third party, potentially allowing unauthorized access to the account and usage of the platform.
12.4. The User has the right to terminate the User Agreement at any time and request the closure of their account, provided that they have fulfilled all obligations to Okidoki OÜ and other Users. To request account closure, the User must contact Okidoki customer support ([email protected]).
12.5. If the User has not used their account for 5 years, Okidoki OÜ will send a warning about the impending account deletion. If the User does not respond or log into their account, the contractual relationship will be considered terminated, and Okidoki OÜ will delete the User’s account. If the account has a remaining balance of e-money, the funds will be transferred to Okidoki OÜ’s working capital.
12.6. Okidoki OÜ has the right to shut down the okidoki online platform. Before doing so, Okidoki OÜ will notify the User in advance, and the User must take all necessary steps to fulfill their obligations to both other Users and Okidoki OÜ before the shutdown occurs.
13. Final Provisions
13.1. All intellectual property rights related to the okidoki online platform, including its structure, web design elements, texts, and other components, as well as associated intellectual property rights (including trademarks, logos, brands, software, databases, news, messages, texts, graphic, musical, and other designs), belong to Okidoki OÜ, unless otherwise indicated as belonging to another entity or if the content has been entered by Users of the okidoki online platform. The User may not modify, reproduce, distribute, process, translate, extract, transmit, incorporate into other databases, make publicly available, or otherwise use any part of the okidoki online platform or its content without prior written consent from Okidoki OÜ, except as permitted for the intended use of the platform. Additionally, the User is not entitled to grant sublicenses for the use of the okidoki online platform or any of its content or components, nor to create new intellectual property objects based on them.
13.2. Notifications sent to the User’s account inbox shall be considered received 24 hours after dispatch, including by all Users associated with the account. Okidoki shall respond to the User within a reasonable period of time, which in any case should not exceed 30 calendar days.