Either party may submit a complaint regarding the Deposit via the dedicated section on the Deposit page. Complaints sent by email will not be accepted.
Complaints related to the transaction may concern any issue connected to the transaction, such as non-delivery, incorrect or defective goods, hidden defects, etc. It is important to take into account the initial Deposit terms: whether the Seller accepts returns, under what conditions, and in what form refunds are provided. The complaint must be submitted before the Buyer confirms receipt of the shipment.
Domestic delivery should not take more than 4 working days. If this period has passed and the Order has not been received, the Buyer may submit a complaint regarding the paid Deposit, which will suspend the automatic payout to the Seller.
Both the Seller and the Buyer must provide reasonable justification for their claims.
The final decision of okidoki administration is based both on the arguments provided by the users and on an internal risk assessment system that evaluates the behavior of each party, taking into account multiple factors.
Users will be notified of the decision. After that, it will no longer be possible to submit a new complaint or supplement the existing correspondence.
By confirming receipt of the shipment, the Buyer agrees to the release of the Deposit funds.